Thank you for shopping at Denel Store. We value our customers and want to ensure you are completely satisfied with your purchase.

1. Returns

We accept returns within 30 days of the original purchase date for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a receipt or proof of purchase with your return.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
- If rejected, we will provide a reason for the rejection.

3. Exchanges

If you need to exchange an item for a different size or color, please contact us at [ denelstore@outlook.com ]. We will process your exchange promptly, depending on product availability.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [ denelstore@outlook.com ] with details of the product and the defect. We will arrange for a replacement or refund as soon as possible.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at [ denelstore@outlook.com ].