Thank you for shopping at Denel Store. We strive to provide you with excellent customer service and efficient shipping.

1. Processing Time

Orders are typically processed and shipped within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Methods and Costs

We offer the following shipping methods:

- Standard Shipping: Estimated delivery within 5-7 business days.

Shipping costs are calculated based on the weight of your order and the shipping method selected. The exact shipping cost for your order will be displayed at checkout.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package using this number on our website or directly on the carrier's website.

4. Delayed or Lost Shipments

While we do our best to ensure your order is delivered on time, please note that shipping times are estimated and not guaranteed. Factors such as weather, natural disasters, or carrier delays may impact delivery times. If your order is significantly delayed or lost in transit, please contact us at denelstore@outlook.com  and we will work with the carrier to resolve the issue.

5. International Shipping

For international orders, customs duties and taxes may apply upon delivery. These charges are determined by the customs agency in the destination country and are the responsibility of the recipient.

6. Order Changes and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible at  denelstore@outlook.com . Once an order has been processed and shipped, we are unable to make changes to it.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at [ denelstore@outlook.com ].